Live Arrival Guarantee
At Garden Nursery for Sale we want you to be happy with your purchase. Every order is backed by our commitment to customer satisfaction.
What's Covered
Satisfaction Guaranteed
If your plant arrives damaged or doesn't meet your expectations, contact us within 48 hours and we'll work with you on a replacement or refund.
Careful Packaging
Our partner nurseries take care to package plants properly to minimize damage during transit.
Tracked Delivery
Every order includes tracking information sent to your email so you can monitor your delivery.
Responsive Support
Our team responds to emails within 24 hours. We're here to help with any issues.
How to Claim Your Guarantee
Document the Issue
Take clear photos of your plant and packaging within 48 hours of delivery. Include photos of the damaged plant, original packaging, and shipping label if visible.
Email Our Team
Send an email to support@nxtgw.com with your order number and photos. We typically respond within 24 hours.
Get Your Resolution
We'll review your claim and work with you on a replacement or refund based on your situation.
Important: Please Include Photos!
To help us process your claim quickly, please include clear photos when contacting us:
- Photos of the damaged or unhealthy plant
- Photos of the original packaging
- The shipping label (if visible damage occurred during transit)
Need to File a Claim?
Contact our team at Garden Nursery for Sale within 48 hours of delivery. Please email us with your order number and photos.
support@nxtgw.comRelated policies: Returns & Refunds • Shipping Info • Privacy Policy
Ready to Start Growing?
Shop with confidence knowing that every plant is backed by our Live Arrival Guarantee.